Mesa Academy Arts - Front Desk Manager - Billingual

PRIMARY FUNCTIONS:

A school secretary answers the office phone and transfers calls as necessary, processes tuition payments, maintains student records, welcomes school visitors, and handles any day-to-day clerical needs required by the school.

JOB DESCRIPTION: 

• Answer telephone and addresses caller questions and concerns.
• Transfers calls to proper individual and/or department as needed.
• Mails student report cards, school brochures, and other necessary forms.
• Welcomes visitors to the school and provides directions around the building as needed.
• Greets all incoming visitors for the purpose of ensuring that guests sign in/out as required. 
• Types up and contributes to the school bulletin or newsletter.
• Assists in designing and drawing up promotional and informational materials for parents.
• Provides students with tardy slips.
• Maintains records of student absences.
• Sorts and distributes mail delivered to the school office.
• Contacts parents in the event of student illness or behavioral issues.
• Maintains student records and files.
• Uses computer databases or filing system to update records as necessary.
• Provides administrative support to the principal or other upper level administrator as needed.
• Takes dictation and transcribes documents.
• Attends office meetings and takes minutes.

Required Knowledge, Skills and Abilities

• Demonstrates strong interpersonal skills.
• Maintains professional and friendly demeanor.
• Possesses excellent organizational skills.
• Is capable of managing time efficiently.
• Demonstrate ability to multitask effectively.
• Works well with a variety of students, administrators, and parents.
• Exhibits ability to remain polite and calm when dealing with troublesome students or frustrated parents.
• Possesses basic computer skills and knowledge of word processing programs.
• Is familiar with Google documents.
• Demonstrates ability to think creatively.
• Demonstrates strong writing and editing abilities.
• Possesses excellent telephone etiquette.
• Communicates clearly and effectively.
• Is capable of handling confidential student records in a responsible fashion.
• Demonstrates familiarity with basic office equipment such as multi-line phones, copiers, fax machines, and scanners.

Education and Experience

• High school diploma or GED is required.
• Bachelor’s Degree is recommended.
• Previous work experience in an office setting is required.

Work Environment

• The majority of working hours will be spent in an office setting.
• Light physical activity such as walking and standing, is required on a daily basis.
• Some local travel to complete office errands may be required.

REQUIRED QUALIFICATIONS:

• Be able to read, write and speak Spanish fluently.
• Valid fingerprint clearance card with IVP number.
• Ability to work with diverse populations and cultures.
• Willingness to adapt to change.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.